Privacy Policy
Last updated:
Who We Are
DexStore is a consumer electronics repair, buy, and sell business located at 248 Cannock Rd, Cannock WS11 5DB, UK. We can be reached by phone on 01543 329795.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Data We Collect
We may collect the following personal data when you contact us or use our services:
• Name and contact details (email address, phone number) • Device information you bring in for repair (make, model, fault description) • Payment information (processed securely — we do not store card details) • Communications you send us via our contact form or by email
How We Use Your Data
We use your personal data to:
• Provide repair, buy, and sell services • Communicate with you about your repair or enquiry • Process payments for services rendered • Comply with legal obligations • Improve our website and services
Legal Basis for Processing
We process your personal data on the following legal bases:
• Contract: processing is necessary to fulfil a repair or sale agreement with you • Legitimate interests: to respond to enquiries and improve our services • Legal obligation: where we are required to retain records by law • Consent: where you have given us explicit permission (e.g. marketing communications)
Data Sharing
We do not sell, rent, or trade your personal data to third parties. We may share data with trusted service providers who assist us in operating our website and business (such as payment processors), subject to strict confidentiality agreements.
We may disclose your data if required to do so by law or in response to valid requests by public authorities.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Repair records are typically retained for up to 2 years. Contact form submissions are retained for up to 12 months.
Your Rights
Under UK GDPR, you have the following rights:
• Right of access — request a copy of the personal data we hold about you • Right to rectification — request correction of inaccurate data • Right to erasure — request deletion of your data where there is no lawful reason to retain it • Right to restrict processing — request that we limit how we use your data • Right to data portability — receive your data in a structured, machine-readable format • Right to object — object to processing based on legitimate interests
To exercise any of these rights, please contact us at 248 Cannock Rd, Cannock WS11 5DB or call 01543 329795. We will respond within 30 days.
Cookies
Our website may use essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies without your consent. You can control cookie settings through your browser preferences.
Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact & Complaints
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
DexStore 248 Cannock Rd, Cannock WS11 5DB, UK Phone: 01543 329795
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.